Shop Te Hā

Last updated: 15 January 2026

These Terms & Conditions (“Terms”) apply to all purchases made through Shop Te Hā (“we”, “us”, “our”) via our website. By accessing our website or placing an order, you agree to be bound by these Terms.

Please read them carefully before making a purchase.

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1. About Shop Te Hā

Shop Te Hā is an online store offering apparel and products designed with care and intention. All products are sold online and fulfilled through trusted third-party production and delivery partners.

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2. Orders

By placing an order, you confirm that:

• You are legally capable of entering into a binding agreement

• All information you provide is accurate and complete

Once an order is placed, you will receive an order confirmation email. This confirms that we have received your order but does not guarantee fulfilment if an issue arises (such as stock or production availability).

We reserve the right to refuse or cancel an order where necessary, including in cases of error, suspected fraud, or misuse of the Services.

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3. Pricing and Payments

All prices are listed in the applicable currency and include GST where required by law, unless otherwise stated.

Payments are processed securely through third-party payment providers. We do not store your full payment details.

Shop Te Hā reserves the right to change prices at any time without notice. Price changes will not affect orders that have already been confirmed.

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4. Production and Fulfilment

Products are printed and fulfilled by third-party production partners once an order is placed.

As items are made to order:

• Production times may vary

• Minor variations in colour, size, or placement may occur

• These variations are not considered defects

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5. Shipping and Delivery

Shipping timeframes are estimates only and may vary depending on location, carrier delays, or external factors beyond our control.

Full shipping details are outlined in our Shipping & Delivery page. By placing an order, you acknowledge and accept these timeframes.

Shop Te Hā is not responsible for delays caused by postal services, customs processing, or incorrect delivery information provided at checkout.

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6. Returns, Refunds, and Exchanges

Our Returns & Refunds Policy forms part of these Terms.

Because many items are made to order:

• We do not offer returns or exchanges for change of mind

• Returns are accepted only for faulty, damaged, or incorrect items

Nothing in these Terms limits your rights under Australian Consumer Law or New Zealand consumer protection legislation.

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7. Cancellations and Changes

Orders cannot be cancelled or changed once production has begun.

Please check all details carefully before completing your purchase.

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8. Intellectual Property

All designs, artwork, images, text, and content on this website are the intellectual property of Shop Te Hā or its licensors.

You may not copy, reproduce, distribute, or use any content without prior written permission.

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9. Website Use

You agree not to:

• Use the website for unlawful purposes

• Interfere with the operation or security of the site

• Attempt to access restricted areas or systems

We reserve the right to suspend or restrict access if misuse occurs.

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10. Limitation of Liability

To the extent permitted by law, Shop Te Hā is not liable for indirect, incidental, or consequential loss arising from the use of our website or products.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer laws.

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11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect and handle personal information.

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12. Changes to These Terms

We may update these Terms from time to time. The current version will always be available on our website.

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13. Governing Law

These Terms are governed by the laws of Australia. Where applicable, New Zealand consumer rights are also recognised.

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14. Contact Us

If you have questions about these Terms, please contact:

Shop Te Hā
Email: shop@tehabranding.com
Website: www.tehabranding.com

Shop Te Hā is a Melbourne-based online store offering thoughtfully designed apparel and products inspired by Māori whakaaro and everyday storytelling. Created by a Māori designer, each piece is made with care, intention, and respect for culture, creativity, and connection. Shop Te Hā exists to share meaningful designs you can wear, gift, and live with — grounded in values, identity, and honest expression.

• Privacy Policy for Shop Te Hā

• Terms & Conditions for Shop Te Hā the Online Store

• Shipping & Delivery

• Returns & Refunds