Shop Te Hā Privacy Policy

 

Last updated: 2 April 2026

This Privacy Policy explains how Shop Te Hā (“we”, “us”, “our”) collects, uses, stores, and discloses your personal information when you visit our website, place an order, contact us, or otherwise interact with our online store (the “Services”).

By using our Services, you agree to the collection and handling of your personal information in accordance with this Privacy Policy.

1. Personal Information We Collect

We may collect personal information including:

• your name
• email address
• phone number
• billing and shipping address
• order and transaction details
• account information, if you create an account
• communications you send to us

Payment information is processed securely by third-party payment providers. We do not store full credit or debit card details.

2. How We Collect Personal Information

We collect personal information when you:

• place an order through our website
• contact us by email or contact form
• subscribe to our mailing list
• create an account
• browse our website using cookies and analytics tools

3. How We Use Personal Information

We use your personal information to:

• process payments and fulfil orders
• arrange printing, fulfilment, and delivery through third-party partners
• communicate with you about orders, returns, or enquiries
• improve our website, products, and customer experience
• comply with legal and regulatory obligations
• detect and prevent fraud or misuse of our Services

4. Disclosure of Personal Information

We may disclose personal information to trusted third parties who assist us in operating our store, including:

• payment processors
• ecommerce and website service providers
• printing, fulfilment, and shipping partners
• analytics, IT, and customer support providers

We only share the information reasonably necessary for these services to be performed.

We do not sell personal information.

5. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia or New Zealand. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

6. Cookies and Analytics

We use cookies and similar technologies to:

• enable core website functionality
• understand how visitors use our website
• improve performance and usability

You can manage or disable cookies through your browser settings. Disabling cookies may affect some website functionality.

7. Marketing Communications

If you choose to receive marketing emails from us, you may unsubscribe at any time using the link included in those emails.

Transactional emails, such as order confirmations and shipping updates, may still be sent where necessary.

8. Data Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required by law.

9. Access, Correction, and Complaints

You may request access to the personal information we hold about you, request correction of inaccurate information, or make a complaint about how your personal information is handled.

10. Children’s Privacy

Our Services are not directed to children, and we do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be published on our website.

12. Contact Us

Shop Te Hā
Email: shop@tehabranding.com
Website: tehabranding.com

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Shop Te Hā Terms & Conditions

Last updated: 2 April 2026

These Terms & Conditions apply to your use of the Shop Te Hā website and your purchase of products from our online store.

By using this website or placing an order, you agree to these Terms & Conditions.

1. About Us

Shop Te Hā is an online store operated by Te Hā Branding.

2. Products

We take care to present our products as accurately as possible. However, colours, print placement, and appearance may vary slightly between screens, mockups, and the final printed item.

As many of our items are made to order, minor variations may occur between products.

3. Orders

When you place an order, you will receive an order confirmation by email. This does not mean your order has been accepted in every case.

We reserve the right to cancel or refuse an order where necessary, including where products are unavailable, pricing is incorrect, or fraudulent activity is suspected.

If an order is cancelled after payment has been taken, any amount paid will be refunded.

4. Pricing and Payment

All prices are listed in Australian dollars (AUD) unless otherwise stated.

We reserve the right to change prices at any time without notice.

Payment must be received in full before your order is processed and sent to production.

5. Made-to-Order Products

Many Shop Te Hā products are made to order. This means production begins after your order is placed.

Because of this, we are unable to accept cancellations, returns, or exchanges for change of mind, incorrect size selection, or preference once production has started.

6. Shipping and Delivery

Shipping timeframes are estimates only and may vary depending on your location, production times, and shipping provider delays.

We are not responsible for delays caused by couriers, customs, peak periods, or events outside our control. However, we will do our best to assist if an issue arises.

Please ensure your shipping address is entered correctly. We are not responsible for orders delayed or lost due to incorrect address details supplied by the customer.

7. Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or incorrect, please contact us at shop@tehabranding.com within 7 days of delivery and include your order number and clear photos of the issue.

Where required by applicable consumer law, we will provide an appropriate remedy.

8. Consumer Rights

Nothing in these Terms & Conditions excludes, restricts, or modifies any rights you may have under Australian Consumer Law or other applicable consumer protection laws.

9. Intellectual Property

All website content, artwork, graphics, branding, designs, text, and imagery on this site are owned by or licensed to Shop Te Hā unless otherwise stated.

You must not reproduce, copy, distribute, or use any content from this website without prior written permission.

10. Website Use

You agree not to misuse this website, interfere with its operation, or use it for unlawful or fraudulent purposes.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

12. Contact

Shop Te Hā
Email: shop@tehabranding.com
Website: tehabranding.com

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Shop Te Hā Shipping Policy

Last updated: 2 April 2026

Thank you for shopping with Shop Te Hā.

1. Made-to-Order Fulfilment

Most Shop Te Hā items are made to order. This means your order is printed and prepared after purchase.

Please allow time for both production and shipping.

2. Processing Times

Orders are usually processed within 2–7 business days before dispatch.

During busy periods, launches, holidays, or sale periods, processing times may be longer.

3. Estimated Shipping Times

Estimated delivery times after dispatch are:

• Australia: 3–10 business days
• New Zealand: 7–14 business days
• International: 10–20 business days

These timeframes are estimates only and may vary.

4. Shipping Delays

Delays can occur due to courier issues, customs processing, weather events, peak seasons, or other circumstances outside our control.

If your order has not arrived within a reasonable timeframe, please contact shop@tehabranding.com and we will assist where we can. Sellers should communicate with customers when goods are delayed or not received on time.

5. Shipping Address Accuracy

Please make sure your delivery details are correct before placing your order.

We are not responsible for delays or losses caused by incorrect or incomplete shipping information supplied at checkout.

6. International Orders

International orders may be subject to customs duties, taxes, or import charges depending on your country. These charges are the responsibility of the customer.

7. Lost or Missing Parcels

If your parcel appears to be lost or significantly delayed, please contact shop@tehabranding.com with your order number and delivery details so we can follow up with the shipping provider.

8. Contact

Shop Te Hā
Email: shop@tehabranding.com

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Shop Te Hā Returns / Refund Policy

Last updated: 2 April 2026

At Shop Te Hā, many products are made to order. Please read this policy carefully before purchasing.

1. Change of Mind

We do not accept returns, refunds, or exchanges for:

• change of mind
• incorrect size selection
• preference changes after ordering

Please review the size guide and product details carefully before placing your order.

2. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please email shop@tehabranding.com within 7 days of delivery and include:

• your order number
• a description of the issue
• clear photos showing the fault or damage

We will review the issue and, where appropriate, provide a remedy in line with applicable consumer law.

3. Consumer Guarantees

Nothing in this policy excludes or limits your rights under Australian Consumer Law.

Where a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the nature of the issue.

4. Return Process

Please do not send items back before contacting us first.

If a return is approved, we will provide instructions on the next steps.

5. Shipping Costs

Shipping costs are generally non-refundable unless required by law or where the issue is due to a faulty, damaged, or incorrect item.

6. Contact

Shop Te Hā
Email: shop@tehabranding.com